Source Page Map

Print pages from the 2013 edition. Use to verify any wiki claim against the source PDF.

Ch.1 — The Psychopathology of Everyday Things (p.1)

• Complexity of modern devices p.4; Human-Centered Design p.8 → Human-Centered Design (HCD)
• Fundamental Principles of Interaction p.10 → The Six Fundamental Principles of Interaction
  • Affordances p.10 → Affordances; Signifiers p.13 → Signifiers; Mapping p.20 → Mapping and Natural Mapping; Feedback p.23 → Feedback and Feedforward; Conceptual Models p.25 → Conceptual Models and Mental Models ("Case: The Refrigerator with Two Controls (false conceptual model)" p.28)
• System Image p.31 → The System Image; Paradox of Technology p.32 → The Paradox of Technology; Design Challenge p.34
• (Opening: "Case: Norman Doors (the trapped-in-the-vestibule story)" p.1; Three Mile Island p.7 → "Cases: Error & Accident Investigations")

Ch.2 — The Psychology of Everyday Actions (p.37)

• Gulfs of Execution & Evaluation p.38 → The Gulfs of Execution and Evaluation
• Seven Stages of Action p.40 → The Seven Stages of Action
• Human Thought: Mostly Subconscious p.44; Human Cognition and Emotion p.49 → Three Levels of Processing — Visceral, Behavioral, Reflective
• People as Storytellers p.56 / folk theories ("Case: The Nest Thermostat (good conceptual model) vs the folk-theory thermostat"); Blaming / Falsely Blaming Yourself p.59-65 → "Human Error? No, Bad Design" (the thesis)
• Seven Fundamental Design Principles p.71 → The Seven-Stage Design Audit (Seven Questions)

Ch.3 — Knowledge in the Head and in the World (p.74)

• Precise Behavior from Imprecise Knowledge p.75 → Knowledge in the Head and in the World
• Memory / declarative vs procedural p.86-100; Natural Mapping p.113; Culture & Design p.118

Ch.4 — Constraints, Discoverability, and Feedback (p.123)

• Four Constraints p.125 → Four Kinds of Constraints (Lego motorcycle)
• Applying affordances/signifiers/constraints p.132 ("Case: Norman Doors (the trapped-in-the-vestibule story)" doors; switches → "Case: Del Mar Light Switches (natural mapping)")
• Forcing Functions p.141 → Forcing Functions — Interlocks, Lock-ins, Lockouts; Conventions / "Case: Destination-Control Elevators (when conventions change)" p.146; Faucet p.150; Sound as signifiers p.155

Ch.5 — Human Error? No, Bad Design (p.162)

• Understanding Why There Is Error p.163; Root Cause / Five Whys p.163-167 → Root Cause Analysis and the Five Whys ("Cases: Error & Accident Investigations" F-22)
• Deliberate Violations p.169; Slips & Mistakes p.170 → Error Taxonomy — Slips and Mistakes
• Designing for Error p.198; Swiss cheese p.208; Resilience Engineering p.211; Paradox of Automation p.213; Design Principles for Error p.215 → Designing for Error

Ch.6 — Design Thinking (p.217)

• Solving the Correct Problem p.218; Double-Diamond p.220 → The Double-Diamond Model of Design
• HCD Process p.221 → The HCD Iterative Process — Observe / Ideate / Prototype / Test; Activity- vs Human-Centered p.231 → Activity-Centered Design
• "It Doesn't Really Work That Way" / Norman's Law p.236; Standardization p.248; Deliberately Making Things Difficult p.255

Ch.7 — Design in the World of Business (p.258)

• Competitive Forces p.259; Featuritis p.261 → Featuritis and Creeping Featurism
• New Technologies Force Change p.264; How Long to Introduce a Product p.268 → "Cases: How Long Innovation Really Takes"
• Incremental vs Radical Innovation p.279 → Incremental vs Radical Innovation; Future of books p.288; Moral Obligations p.291

Confidence

1.0 — derived directly from the Contents and chapter headings.

Sources: ["raw/The Design of Everyday Things.pdf — Contents + chapter headings"]